45,000 installs, 4.7 in the stores
Clinic network app with telemedicine
- Client
- Doverie Clinics
- Industry
- Healthcare
- Year
- 2024
- Type
- Mobile app
- Duration
- 6 months
- Team
- 5 people
01 — The problem
An eleven-clinic network took all bookings through a call centre. At peak hours getting through was impossible: 30 % of calls were abandoned and the patient went to a different clinic. Demand for online consultations had grown sharply, but nothing existed beyond individual doctors messaging patients privately.
02 — What we built
Booking in four taps
Speciality, doctor, time, confirm. Schedules come from the client's medical information system and slots lock immediately, so double bookings cannot happen. We gave particular attention to cancellations: the patient gets a push plus the three nearest alternatives.
Video consultations on WebRTC
We deliberately avoided an off-the-shelf video service — medical data should not pass through a third party. We ran our own WebRTC server with recording subject to patient consent. Quality steps down automatically on a weak connection so calls do not drop.
Medical records and test results
Results arrive in the app with a push notification. There is visit and prescription history, plus charted trends for key indicators. Everything is stored clinic-side; the app holds only a session-length cache.
The Apple review problem
The app was rejected twice. First over the wording of the camera permission request, then because Apple classifies telemedicine as a medical service and requires licence verification. We assembled the documents and passed on the third attempt. Review consumed 17 days in total.
03 — Result
- 45,000
- installs in the first year
- 4.7
- rating on App Store and Google Play
- 41 %
- of bookings now come through the app
- −30 %
- call centre load
«The Apple review work deserves a mention. We were rejected twice and I was sure we were stuck for months. The Progress team simply assembled the paperwork and got through, with no extra invoice.»