80 % less manual order processing
B2B ordering portal for dealers
- Client
- Lamix Manufacturing
- Industry
- Manufacturing
- Year
- 2021
- Type
- Web application
- Duration
- 6 months
- Team
- 5 people
01 — The problem
140 dealers ordered by free-form email. A manager deciphered the email, checked it against that dealer's price list (each had their own discount structure), verified stock in the ERP and created the order by hand. Mistakes were constant, and the dealer found out about a problem a day later.
02 — What we built
Dealer-specific pricing
Each dealer sees their own price list with their own discount matrix, pulled from the ERP. That sounds simple but took the longest: in the ERP, discounts were spread across three different mechanisms that first had to be documented and reconciled.
Orders with live stock checks
The dealer builds an order and immediately sees what is in stock versus what is made to order with a lead time. The situation where an order gets confirmed and then partly cancelled simply disappeared.
History and reordering
Dealers see every order and its status and can repeat a previous one. 55 % of orders are now created as repeats.
A project in its fifth year
Launched in 2021 and maintained by us ever since. Over four years we have rewritten the front-end off an ageing stack, added a regional manager account and document exchange. The portal has never needed a ground-up rebuild — that is the standard we judge our own decisions by.
03 — Result
- −80 %
- manual order processing
- 140
- dealers working through the portal
- 55 %
- of orders created as repeats
- 5 years
- maintained without a rewrite